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ZipSheets Payment and Shipping Policies

Payment and Shipping

  • All prices on this website are in US Dollars (USD).
  • All orders over $100 ship for free.  Orders under $100 ship at a flat rate of $12.95 per order.
  • If you have specific delivery instructions, please enter these in the comments box of the shopping cart.
  • Once you’ve placed your order, you will receive an email confirmation as proof of your purchase.
  • Orders will be shipped within two business days unless an item is out of stock or back ordered.
  • Customers will be notified by phone, email or order confirmation when items are out of stock or back ordered.
  • Items usually deliver within 2-7 days of shipment.

Receiving your order

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN the packaging. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away, as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item).

Refunds and returns

  • If items have been purchased through a specialty retailer such as Wayfair or Amazon, returns must be initiated through that seller.
  • Should you make an error when ordering online, ZipSheets will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
  • We will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Zip Sheets immediately to discuss replacement of goods.